Shipping Policy – Hijabeez

At Hijabeez, we are committed to delivering your favourite hijabs and modest fashion essentials safely and conveniently to your doorstep. We aim to provide a smooth shopping experience, from placing your order to receiving your parcel.

Please read our Shipping Policy carefully to understand our order processing, delivery times, shipping charges, and other important details.

1. Order Processing

All orders placed through the Hijabeez website are processed as quickly as possible.

• Orders are generally processed within 1–3 business days after confirmation.

• Orders placed on weekends or public holidays may be processed on the next business day.

• During sales, promotional campaigns, or busy shopping periods, order processing may take longer than usual.

• Customers may receive a confirmation message or email once their order has been successfully placed.

• Hijabeez reserves the right to contact customers to verify order details before dispatch.

Please ensure that your name, phone number, and complete delivery address are correct when placing your order.

2. Delivery Time

Hijabeez aims to deliver orders within the estimated timeframes below. Actual delivery times may vary depending on the destination, courier service, weather conditions, and other circumstances.

• Major cities: Approximately 3–5 business days.

• Other cities and towns: Approximately 4–7 business days.

• Remote areas: Delivery may take 5–10 business days or longer.

These timeframes are estimates and are not guaranteed. Delays may occur during public holidays, extreme weather, sales events, or unexpected courier disruptions.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before order confirmation.

• Shipping fees may vary depending on the delivery location and order details.

• Any free-shipping offer will apply only according to the terms stated in the relevant promotion.

• Additional charges, if applicable, will be communicated before dispatch whenever possible.

Hijabeez reserves the right to update shipping fees when necessary.

4. Cash on Delivery (COD)

Hijabeez may offer Cash on Delivery (COD) for eligible orders and delivery locations.

• Customers should provide an active phone number and a complete delivery address.

• Customers should keep the required payment amount ready when the courier arrives.

• Please inspect the parcel packaging before accepting delivery.

• Repeated order refusals or failure to receive parcels may result in restrictions on future COD orders.

If an advance payment or order confirmation is required for a particular order, our team will inform the customer before dispatch.

5. Order Confirmation and Tracking

Once your order has been processed and dispatched, Hijabeez may share the courier details or tracking information through SMS, WhatsApp, or email, depending on availability.

Customers can use the provided tracking details to check the progress of their shipment.

If tracking information is not received within a reasonable time after dispatch, please contact our customer support team with your order number.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information at checkout.

Hijabeez will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses, invalid phone numbers, or unavailable recipients.

If you notice an error in your delivery information, contact us as soon as possible. We will try to update the details before dispatch, but changes cannot be guaranteed once an order has been shipped.

7. Delayed or Missing Orders

Although we work to ensure timely delivery, some shipments may be delayed due to circumstances beyond our control, including:

• Courier service disruptions.

• Weather conditions or natural disasters.

• Public holidays and peak shopping periods.

• Incorrect delivery information.

• Other unforeseen transportation or logistical issues.

If your parcel has not arrived within the estimated delivery window, contact Hijabeez with your order number. We will help you check the shipment status with the courier where possible.

8. Damaged, Incorrect, or Missing Items

We take care to pack every order properly before dispatch.

If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery and provide your order number, clear photographs of the parcel, and images of the item received.

Our team will review the issue and guide you through the appropriate resolution under our return and refund policy.

Please retain the original packaging until the matter has been resolved.

9. Delivery Attempts and Unclaimed Parcels

Customers should ensure that someone is available to receive the parcel at the provided address.

If the courier cannot complete delivery because the recipient is unavailable, unreachable, or unwilling to accept the parcel, additional delivery attempts or return-to-sender procedures may apply according to the courier's rules.

Any applicable redelivery charges or restrictions will be communicated where relevant.

10. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible before it is shipped. Approved cancellations will be handled according to our cancellation and refund policy.

11. International Shipping

International shipping availability, delivery times, and charges will depend on the destination country and the shipping options offered by Hijabeez.

Any applicable customs duties, import taxes, or other destination-country charges are the customer's responsibility unless otherwise stated at checkout.

Please contact us before placing an international order to confirm availability.

12. Changes to This Policy

Hijabeez reserves the right to update or modify this Shipping Policy at any time. Changes will become effective once the revised policy is published on our website.

Customers are encouraged to review this page periodically for the latest shipping information.

13. Contact Us

If you have questions about your order, shipping charges, or delivery status, please contact the Hijabeez support team.

Store Name: Hijabeez
Email: [Your customer support email]
Phone/WhatsApp: [Your contact number]
Business Address: [Your business address, if applicable]

We appreciate your trust in Hijabeez and thank you for shopping with us. We look forward to delivering your modest fashion essentials to your doorstep.